HipChat WebApp not working 2.0.7 (2016.11.08.200718) or later


I created a new AMI with HipChat 2.1 build 2.1.0, but I wasn't able to connect at all to this instance. So, I decided to upgrade from HipChat Server 2.0 build 1.4.0 to HipChat Server 2.0 build 2.0.7. 

admin@hipchat:~$ hipchat upgrade -u -f
Expected sha512sum and filename: cf5bb5afd58a074591c8abb3f61d06ed71f3bb50ee230d0d44a052b459fa448ea4e25f1ae1ac2d0f36a5dc23c260ba9ea89fa8ff2cdc4878b21229bcc13f41fe  hcs-2.0.7-2016.11.08.200718.tar.gz
Downloading the update, this may take a few minutes depending on your network speeds
Calculated sha512sum: cf5bb5afd58a074591c8abb3f61d06ed71f3bb50ee230d0d44a052b459fa448ea4e25f1ae1ac2d0f36a5dc23c260ba9ea89fa8ff2cdc4878b21229bcc13f41fe  hcs-2.0.7-2016.11.08.200718.tar.gz
coercing to Unicode: need string or buffer, NoneType found
Updating system configuration, this may take a few minutes...
Upgrade Completed Successfully (awyeah)
Current Version is: Atlassian HipChat 2.0.7 (2016.11.08.200718)

I'm able to connect with the client app (Mac OS and Windows 8), but the WebClient will not load at all. sad

It looks like the WebApp uses the wrong host name. Instead of hipchat.charry.com it uses ec2-54-93-115-135.eu-central-1.compute.amazonaws.com


3 answers

looks like it works again after setting the DNS records again.

Hi Rene,

Was is just DNS then?

Looks like. The strange thing is I didn't change DNS settings while upgrading HipChat. I will have a look next time. 

Interesting was, that the OSApp was able to connect and the WebAPP not.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

28,449 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you