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HipChat WebApp not working 2.0.7 (2016.11.08.200718) or later

Hello,

I created a new AMI with HipChat 2.1 build 2.1.0, but I wasn't able to connect at all to this instance. So, I decided to upgrade from HipChat Server 2.0 build 1.4.0 to HipChat Server 2.0 build 2.0.7. 

admin@hipchat:~$ hipchat upgrade -u -f
Expected sha512sum and filename: cf5bb5afd58a074591c8abb3f61d06ed71f3bb50ee230d0d44a052b459fa448ea4e25f1ae1ac2d0f36a5dc23c260ba9ea89fa8ff2cdc4878b21229bcc13f41fe  hcs-2.0.7-2016.11.08.200718.tar.gz
Downloading the update, this may take a few minutes depending on your network speeds
Calculated sha512sum: cf5bb5afd58a074591c8abb3f61d06ed71f3bb50ee230d0d44a052b459fa448ea4e25f1ae1ac2d0f36a5dc23c260ba9ea89fa8ff2cdc4878b21229bcc13f41fe  hcs-2.0.7-2016.11.08.200718.tar.gz
coercing to Unicode: need string or buffer, NoneType found
Updating system configuration, this may take a few minutes...
Upgrade Completed Successfully (awyeah)
Current Version is: Atlassian HipChat 2.0.7 (2016.11.08.200718)

I'm able to connect with the client app (Mac OS and Windows 8), but the WebClient will not load at all. :sad:

It looks like the WebApp uses the wrong host name. Instead of hipchat.charry.com it uses ec2-54-93-115-135.eu-central-1.compute.amazonaws.com

Rene

3 answers

looks like it works again after setting the DNS records again.

Hi Rene,

Was is just DNS then?

Looks like. The strange thing is I didn't change DNS settings while upgrading HipChat. I will have a look next time. 

Interesting was, that the OSApp was able to connect and the WebAPP not.

Rene

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