Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

HipChat Web Client fails

I have a user who is able to login to HipChat via the desktop app, but when she attempts to login in via the web interface, she gets a spinning icon for a long time accompanied by a variety of cute messages indicating that it's taking longer than expected, and ultimately the message "Something's gone terribly wrong.  We've informed headquarters."

She has tried using IE 11, Chrome, and Firefox.

Any suggestions?

4 answers

We were able to resolve this by having the user go to the "Integrations" area in their user Profile page and removing all the "Personal Access tokens".  They were able to log in to the web app at that point.  This also resolved some login issues for Mac, iPhone and Android apps as well.

The Personal Access Tokens were re-created when the applications logged back in.

0 votes
Anatoli Atlassian Team Jul 07, 2015

Hi Tim, sorry about this problem. Can you please raise a ticket under https://hipchat.uservoice.com/ and we will help you out.

I'm curious whether this was ever resolved. I have a user experiencing a similar issue.

No; the user I was trying to help stopped responding to me so I ended up closing the ticket on our internal system and didn't follow up by providing Atlassian with the information they had requested. Sorry...

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,864 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you