It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

HipChat Server admin tab missing from new HipChat deployment from OVA Edited

I am trying to setup HipChat from the VMware OVA.  It's up on our network and I can login with my admin account.  Now I am trying to follow the instructions to add our SSL cert, but I don't see a "Server Admin" tab.

Has anyone run into this issue before?


Updating your HipChat Server's SSL key and certificate

  1. Create or obtain an SSL key and certificate pair in PEM format.
    Important:  Do not encrypt the key. Remove the passphrase, if necessary.
  2. Log in to HipChat Server
  3. Click the Server admin tab at the top of the page.
  4. Click the SSL tab in the middle of the page.
  5. Paste in the PEM format private key and certificate text.
  6. Click Modify to apply the key and certificate pair.
    Note: Services are restarted with the new SSL. They can take a few minutes to restart.


Update: I was able to access the SSL page by guessing the URL: https://hipchat.<>/server_admin/ssl


I'd still like to fix the missing "Server Admin" tab though.

1 answer

0 votes
Bruno Atlassian Team Aug 04, 2017

Hi, Summer2017!

Could you let us know which version of Hipchat Server you're trying to configure? Please notice that if you're deploying the latest OVA (3.0.1), you would be installing a Data Center version of HipChat. In this case, SSL is not terminated in the application, but in a load balancer. Let us know in case you are deploying HipChat Server itself (e.g., 2.2.4) and still missing the Server Admin tab while logged in as admin.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,188 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you