HipChat Server admin tab missing from new HipChat deployment from OVA Edited

I am trying to setup HipChat from the VMware OVA.  It's up on our network and I can login with my admin account.  Now I am trying to follow the instructions to add our SSL cert, but I don't see a "Server Admin" tab.

Has anyone run into this issue before?


Updating your HipChat Server's SSL key and certificate

  1. Create or obtain an SSL key and certificate pair in PEM format.
    Important:  Do not encrypt the key. Remove the passphrase, if necessary.
  2. Log in to HipChat Server
  3. Click the Server admin tab at the top of the page.
  4. Click the SSL tab in the middle of the page.
  5. Paste in the PEM format private key and certificate text.
  6. Click Modify to apply the key and certificate pair.
    Note: Services are restarted with the new SSL. They can take a few minutes to restart.


Update: I was able to access the SSL page by guessing the URL: https://hipchat.<fqdn.com>/server_admin/ssl


I'd still like to fix the missing "Server Admin" tab though.

1 answer

0 vote

Hi, Summer2017!

Could you let us know which version of Hipchat Server you're trying to configure? Please notice that if you're deploying the latest OVA (3.0.1), you would be installing a Data Center version of HipChat. In this case, SSL is not terminated in the application, but in a load balancer. Let us know in case you are deploying HipChat Server itself (e.g., 2.2.4) and still missing the Server Admin tab while logged in as admin.



Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

461 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot