HipChat OSX will not reconnect after a network change

[Aaron Burt]

Whenever I resume my MacBook or disable a VPN, HipChat loses its connection and will not reconnect.

I have to restart HipChat to make it work again.

I'm running version 4.29.0.732, I think it started with this or the previous version.

We're using a private HipChat server.

[crivers]

It appears you might be hitting some kind of bug with the client code, but also possible the issue is being caused by some local network configuration.. I'd recommend contacting HipChat Server Support directly and they should be able to help get you sorted out. 

[Aaron Burt]

I have logs, let me anonymize a little...

2017-02-02 09:33:31:479-0500  [SystemState] System woke up. Hello world!
2017-02-02 09:33:31:480-0500  [1234_5@hipchat.xxx.yyy] [Network] Waking up
2017-02-02 09:33:31:480-0500  [SystemState] Starting idle monitor - idle seconds: 900.000000
2017-02-02 09:33:31:480-0500  [1234_5@hipchat.xxx.yyy] [Network] Waiting for network up
2017-02-02 09:33:33:499-0500  [Network] Reachability changed with status: 2
2017-02-02 09:33:33:499-0500  [Network] Network connected. We'll do it live!
2017-02-02 09:33:33:500-0500  [1234_5@hipchat.xxx.yyy] [Network] Network up, starting account network activity
2017-02-02 09:33:33:500-0500  [TimerEvents] Not running
2017-02-02 09:33:33:500-0500  [1234_5@hipchat.xxx.yyy] [Network] Scheduling account reachability probe
2017-02-02 09:33:33:727-0500  [1234_5@hipchat.xxx.yyy] [Network] Probing network to https://hipchat.xxx.yyy/api/features
2017-02-02 09:33:34:390-0500  [1234_5@hipchat.xxx.yyy] [Network] Network probe successful
2017-02-02 09:33:34:391-0500  [1234_5@hipchat.xxx.yyy] [Network] Notifying remote host is reachable
2017-02-02 09:33:34:396-0500  [1234_5@hipchat.xxx.yyy] [Network] Host reachable after network down, calling network up
2017-02-02 09:33:34:397-0500  [1234_5@hipchat.xxx.yyy] [Network] Host reachable after sleep, calling network connected
2017-02-02 09:33:37:908-0500  [1234_5@hipchat.xxx.yyy] [Network] Network up, no need to restart network monitor
2017-02-02 09:34:19:161-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:35:11:280-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:35:21:644-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:35:42:807-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:35:58:227-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:36:10:087-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}