HipChat OSX will not reconnect after a network change

Whenever I resume my MacBook or disable a VPN, HipChat loses its connection and will not reconnect.

I have to restart HipChat to make it work again.

I'm running version 4.29.0.732, I think it started with this or the previous version.

We're using a private HipChat server.

2 answers

This widget could not be displayed.

I have logs, let me anonymize a little...

2017-02-02 09:33:31:479-0500  [SystemState] System woke up. Hello world!
2017-02-02 09:33:31:480-0500  [1234_5@hipchat.xxx.yyy] [Network] Waking up
2017-02-02 09:33:31:480-0500  [SystemState] Starting idle monitor - idle seconds: 900.000000
2017-02-02 09:33:31:480-0500  [1234_5@hipchat.xxx.yyy] [Network] Waiting for network up
2017-02-02 09:33:33:499-0500  [Network] Reachability changed with status: 2
2017-02-02 09:33:33:499-0500  [Network] Network connected. We'll do it live!
2017-02-02 09:33:33:500-0500  [1234_5@hipchat.xxx.yyy] [Network] Network up, starting account network activity
2017-02-02 09:33:33:500-0500  [TimerEvents] Not running
2017-02-02 09:33:33:500-0500  [1234_5@hipchat.xxx.yyy] [Network] Scheduling account reachability probe
2017-02-02 09:33:33:727-0500  [1234_5@hipchat.xxx.yyy] [Network] Probing network to https://hipchat.xxx.yyy/api/features
2017-02-02 09:33:34:390-0500  [1234_5@hipchat.xxx.yyy] [Network] Network probe successful
2017-02-02 09:33:34:391-0500  [1234_5@hipchat.xxx.yyy] [Network] Notifying remote host is reachable
2017-02-02 09:33:34:396-0500  [1234_5@hipchat.xxx.yyy] [Network] Host reachable after network down, calling network up
2017-02-02 09:33:34:397-0500  [1234_5@hipchat.xxx.yyy] [Network] Host reachable after sleep, calling network connected
2017-02-02 09:33:37:908-0500  [1234_5@hipchat.xxx.yyy] [Network] Network up, no need to restart network monitor
2017-02-02 09:34:19:161-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:35:11:280-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:35:21:644-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:35:42:807-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:35:58:227-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
2017-02-02 09:36:10:087-0500  [1234_5@hipchat.xxx.yyy] [Web] Strophe connection failed with message: [Connection Failure] Error: 5 failure attempts to reestablish connection. Server response (if any): {"line":70246,"column":23,"sourceURL":"https://hipchat.xxx.yyy/chat","status":503,"message":"","type":"HTTP","body":{"readyState":4,"responseText":"","status":503,"statusText":"Service Unavailable"},"name":"DALError","stack":"DALError@https://hipchat.xxx.yyy/chat:70246:23\nfromJqXHR@https://hipchat.xxx.yyy/chat:70299:23\nerror@https://hipchat.xxx.yyy/chat:86156:54\ni@https://hipchat.xxx.yyy/chat:9859:27454\nfireWith@https://hipchat.xxx.yyy/chat:9859:28214\ny@https://hipchat.xxx.yyy/chat:9861:22866\nc@https://hipchat.xxx.yyy/chat:9861:26990"}
This widget could not be displayed.

It appears you might be hitting some kind of bug with the client code, but also possible the issue is being caused by some local network configuration.. I'd recommend contacting HipChat Server Support directly and they should be able to help get you sorted out. 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Friday in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

172 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you