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HipChat Mac Client- links open in Sarafi even when not default browser?

In the current HipChat mac client, the opening of browser windows is inconsistent. 

My particular machine is setup to use Chrome as the default browser. When I open link by clicking on them, such as with a Jira ticket, or a URL that has been pasted into a chat, the link opens in Chrome. If I right click on a word and choose "Open Link" it opens in Chrome. 

If I double click a word, right click and choose "Search with Google" it opens Safari and performs the search there. I've seen this happen with other actions in the past, but do not recall the steps to reproduce. 

Note: Choosing Search with Google in any other type of web based client always performs the search in my default browser. HipChat appears to be the only application I have with this behavior. 


System info (though this has been happening for a while: 

  • Mac OSX 10.12.6
  • Hip Chat Client:
  • Chrome: 61
  • Sarari 11.1


Seems like a bug. 

1 answer

0 votes
Syahrul Atlassian Team Nov 22, 2017

Hi Andrew,


Could you raise a support ticket on this issue so that we can investigate it further?


You can raise the ticket at:

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