Several iOS users have approached at random points stating that their mobile app randomly disconnects them from our Hipchat server. They are able to immediately log back in no problem, but after the 3rd/4th disconnect in a relatively short period of time, they finally start reaching out to ask what the problem is. We have not seen this issue with any of our Android users and this does not appear to be limited to one physical location.
Assuming this is the right forum, what information would you need to help diagnose this issue? If there is a better forum/site, please direct me there.
Please let us know:
That might be enough to identify any known bugs with iOS connections, which I can do on this forum.
If I cannot find a bug report to explain it from that, Support will want to examine your server logs to see if we can spot any problems. That support contact will be via https://getsupport.atlassian.com, but this forum is the best place to start. Atlassians are lurking here but also experienced Atlassian customers and partners.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Background While our Hipchat server environment was reliable and performing well, as a significant and growing part of our business, the need to leverage the benefits of Hipchat Data Center&nbs...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs