HipChat Datacenter: couldn't load HipChat- try again

[Dirk Rieger]

Hello all,

I'm trying to evaluate HipChat Datacenter(3.1), but I stuck after first login to the HipChat Server.

I can't connect to some chat and I'm not able to create or manage rooms. I already found some older threads and fixed nfs-store not being mounted after reboot and checked database connection. I can create/invite users.

Any hints where to look, what to check further ?

best regards

Dirk

[Felipe Barros]

Hi Dirk, try follow this answer it worked for me: 

https://community.atlassian.com/t5/Hipchat-questions/HipChat-Data-Center-Couldn-t-load-HipChat-when-try-to-open-chat/qaq-p/718354/jump-to/first-unread-message

[Dirk Rieger]

Thank you, fixing the fqdn directly in the database helped. :)

[Craig Castle-Mead]

Hey Dirk,

What's the output of the below give you? All ticks? 

hipchat datacenter selfcheck 

CCM

[Dirk Rieger]

Hi Craig,

this is the output - seems everything is ok

admin@node1:~$ hipchat datacenter selfcheck
Database Validation
 - Configured           - ✓
 - Connection           - ✓
 - Authentication       - ✓
 - Max Connection       - ✓
 - Table                - ✓

Redis Validation
 - Configured           - ✓
 - Connection           - ✓
 - Authentication       - ✓
 - Write                - ✓

NFS permission validation for root user
 - Write                - ✓
 - Read                 - ✓
 - Delete               - ✓

Hostname Validation
 - Hostname             - ✓