HipChat Datacenter: couldn't load HipChat- try again

Hello all,

I'm trying to evaluate HipChat Datacenter(3.1), but I stuck after first login to the HipChat Server.

I can't connect to some chat and I'm not able to create or manage rooms. I already found some older threads and fixed nfs-store not being mounted after reboot and checked database connection. I can create/invite users.

Any hints where to look, what to check further ?


best regards


3 answers

Thank you, fixing the fqdn directly in the database helped. :)

0 votes
Craig Castle-Mead Community Champion Feb 18, 2018

Hey Dirk,

What's the output of the below give you? All ticks? 

hipchat datacenter selfcheck 



Hi Craig,

this is the output - seems everything is ok

admin@node1:~$ hipchat datacenter selfcheck
Database Validation
 - Configured           - ✓
 - Connection           - ✓
 - Authentication       - ✓
 - Max Connection       - ✓
 - Table                - ✓

Redis Validation
 - Configured           - ✓
 - Connection           - ✓
 - Authentication       - ✓
 - Write                - ✓

NFS permission validation for root user
 - Write                - ✓
 - Read                 - ✓
 - Delete               - ✓

Hostname Validation
 - Hostname             - ✓

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