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HipChat Connectivity: Action button to open room doesn't work

Hi, our team had HipChat integrated with JIRA.

The cool part of it was that we could create rooms from the JIRA task itself.

Of late, this action and functionailty somehow disappeared.


Figure 1 above is the action button usually found in the bottom right corner of the task.


Figure 2 above is the error when you click on the button.

As the error message suggests, I have tried to check the integration, clicking on the 'Configuration' and everything seems fine except the 'Access Token' seems to be missing and when I try to create one, the page is missing.

Not sure how to proceed next.

I'm group admin on hipChat and site admin on JIRA and so I should be able to have all the privileges necessary to take action.

Any help in this regard is much appreciated!




1 answer

0 votes

Hi Shravan, 

Let us know If you are still experiencing this issue. 

By taking a quick look, it looks like the room you were trying to open was archived. 

Hey Nagila, 

Thanks for the answer. I think this could be closed since I was able to later re-integrate that worked and now, HipChat just moved to Stride. 

HipChat is now dysfunctional.




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