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HipChat 4.29.1662, Win7 Pro. Blank logon screen.

Brian Ogrisek April 19, 2017

When client launches the application, the window appears but is completely blank.  We've tried quitting the app, rebooting the machines, and uninstalling/reinstalling to no effect.  This is only affecting 2 users at the moment, and the rest of us seem to be fine.  Their web clients also work fine.  Windows 7 Pro.

2 answers

0 votes
Marc Aussie September 28, 2017

Updated my Nvidia driver off Nvidia website, after searching my driver. Windows device driver told me my driver was up to date in Device Manager, but after I updated driver anyway, problem resolved

0 votes
Brian Ogrisek April 19, 2017

Answering my own post:
I ended up updating the nVidia display driver.  HipChat would work in 256 color mode but not 32-bit color mode.  Updating to the latest nVidia driver (340.x) did the trick.

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