So I've installed on a bunch of Windows 7 Pro machines and they all work great except one. I successfully installed the desktop client and when I open it, the login screen flashes and closes immediately. It's not under processes in the task manager either. Any suggestions? THX!
Yes, I realised that. You can use a 'logtofile' option for that (when the app fails to open): This will create a hipchatlog.txt in the running directory specified by the shortcut. - Create a shortcut for HipChat on your desktop - Right-click on the HipChat shortcut and choose Properties - In the "Target" field add --logtofile after the last quote - it should look similar to: "c:\<...>\<...>\hipchat.exe" --logtofile - Try opening HipChat again - Copy the log that shows up in the specified directory and attach it to a support ticket, along with the crash dump (the file would be something like this: C:/Users/<user-windows-account>/AppData/Local/Temp/xxxxx-xxx-xxx-xxxx-xxxx.dmp?)
The first suggestion that I would give you would be to raise a new ticket with the HipChat team in our support channel: https://support.atlassian.com.
However, some good tests to do would be the following:
Just some tips!
Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...
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