So I've installed on a bunch of Windows 7 Pro machines and they all work great except one. I successfully installed the desktop client and when I open it, the login screen flashes and closes immediately. It's not under processes in the task manager either. Any suggestions? THX!
Yes, I realised that. You can use a 'logtofile' option for that (when the app fails to open): This will create a hipchatlog.txt in the running directory specified by the shortcut. - Create a shortcut for HipChat on your desktop - Right-click on the HipChat shortcut and choose Properties - In the "Target" field add --logtofile after the last quote - it should look similar to: "c:\<...>\<...>\hipchat.exe" --logtofile - Try opening HipChat again - Copy the log that shows up in the specified directory and attach it to a support ticket, along with the crash dump (the file would be something like this: C:/Users/<user-windows-account>/AppData/Local/Temp/xxxxx-xxx-xxx-xxxx-xxxx.dmp?)
The first suggestion that I would give you would be to raise a new ticket with the HipChat team in our support channel: https://support.atlassian.com.
However, some good tests to do would be the following:
Just some tips!
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