Help for Windows Hipchat client can't connect

[Phillip Corchary]

In my business, which uses both web proxy and firewall that are run by central IT, I can connect to my hosted HipChat account and rooms fine from the web-client, but launching the Windows client fails silently on the corporate network. HipChat client works fine on public network, and on corporate VPN (no split tunnel).

After launching, I can find it running in the process list, but there is no UI window. I tried launching HipChat with --debug on the CLI but I didn't see any difference. I have not found anything in the Windows Event Viewer for HipChat logs.

Help? I'm  not even sure where to check next ....

Windows - Windows 10
HipChat - 4.0.1650

[Phillip Corchary]

Actually, after completely uninstalling and reinstalling the Client, upon getting the new login screen, i see there was a link to configure a proxy. Unfortunately it's a hard config, not allowing it to follow the Windows setting.

So, I guess I solved my issue, but not in a very clean way.

2016-08-02 12_51_00-Clipboard.png

[Steven F Behnke]

I wish I could provide more info but I had to leverage the proxy in order to get my client to work in similar situations. I don't have that windows computer anymore though.