Help for Windows Hipchat client can't connect

In my business, which uses both web proxy and firewall that are run by central IT, I can connect to my hosted HipChat account and rooms fine from the web-client, but launching the Windows client fails silently on the corporate network. HipChat client works fine on public network, and on corporate VPN (no split tunnel).

 

After launching, I can find it running in the process list, but there is no UI window. I tried launching HipChat with --debug on the CLI but I didn't see any difference. I have not found anything in the Windows Event Viewer for HipChat logs.

 

Help? I'm  not even sure where to check next ....

Windows - Windows 10
HipChat - 4.0.1650

2 answers

Actually, after completely uninstalling and reinstalling the Client, upon getting the new login screen, i see there was a link to configure a proxy. Unfortunately it's a hard config, not allowing it to follow the Windows setting.

So, I guess I solved my issue, but not in a very clean way.

 

2016-08-02 12_51_00-Clipboard.png

0 votes
Steven Behnke Community Champion Aug 02, 2016

I wish I could provide more info but I had to leverage the proxy in order to get my client to work in similar situations. I don't have that windows computer anymore though.

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