Hear notifications and See pop-up notifications

This question is in reference to Atlassian Documentation: Get and set notifications

LS: I have followed all settings in this article.  on both the HipChat app and under General setting on my Ios phone.  I am allowing fore all push notifications, etc. Never the less, I am not able to hear a sound or see a pop-up menu.  Neither any of my colleagues in the office are able to hear the notifications on both their Ios and Android devices.

 

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It sounds like you might have some specific configuration or device issue causing troubles. I'd recommend contacting our support team at support@hipchat.com and they should be able to help diagnose whatever problems you're having and potentially obtain logs or file a bug with our developers.

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