LS: I have followed all settings in this article. on both the HipChat app and under General setting on my Ios phone. I am allowing fore all push notifications, etc. Never the less, I am not able to hear a sound or see a pop-up menu appear. Neither do my colleagues in the office with their Ios or Android devices.
It looks like the help topic needed updating. Thanks for bringing that to my attention. I just updated it and tested out the instructions. Please take a look and see if this solves your problem. https://confluence.atlassian.com/display/HIPCHAT/Get+and+set+notifications
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