Edit: There's a workaround at HCPUB-120 that should still be valid. Hangouts itself may not work depending on the browser: in Firefox, trying to launch a browser-embedded Hangout goes to a knowledge base article; in Chrome it works fine.
Hope this helps! :)
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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