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External email domains - any access limitations?

I assume HipChat is like Yammer, Slack etc where users are restricted to the domain of the organisation—but this doesn't work for us. Is this correct, because I've just set up a free account and invited my gmail and other personal addresses... they seem to work!

So I'd like to understand if there are restrictions or limitations to inviting non-company-email-domain users into our teams/rooms... Eg, Slack allows only 5 'external' users per paid account. But if our organisation is distributed with few 'proper' corporate email accounts, (and 90% of staff have their own business accounts) is it possible to pull them all together with HipChat, so they can communicate? View us as highly outsourced!

Hope that makes sense. Thanks,


2 answers

2 votes

HipChat doesn't (by default) limit your email domains, so you can invite users with any email domain you like.

There is however an option available to administrator to constrain email domain to one or more accepted domains. 

So I'm guessing either one would work for you. If you want to make sure people use HipChat with their corporate emails (whatever domain it used) simply enable that option in the administration panel and list the valid domains.

You can obviously let people sign up with any domain as well...

0 votes

In addition to Samuel's answer, we may be introducing a feature called 'Domain Restricted Signup' to HipChat. This allows new users to signup and join existing groups by matching the domain part of the new user's email address with the DRS enabled domains of the group. This feature does not allow public email domains such as to be enabled.

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