Extending the app to clients during online events

We host online events for our clients and contact designated agents via chat to provide tech assistance during the event.  We are experimenting with using the Web version of HipChat to facilitate this communication.  We are wondering if it Is possible to engage the client using the application (instead of the Web version) when the client does not have a HipChat account?  Would our account alone suffice?

1 answer

0 votes
Steven Behnke Community Champion Sep 09, 2016

Unfortunately, this is not possible. There's no way to get past the login screen.

Further, the documentation explicitly states that only the web client is supported.

When you turn on guest access in a room, HipChat generates a link that you can share with people outside your organization.  Anyone who has the link will be able to join the room in their browser (they can only use the HipChat web app). 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

29,640 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you