Extending the app to clients during online events

We host online events for our clients and contact designated agents via chat to provide tech assistance during the event.  We are experimenting with using the Web version of HipChat to facilitate this communication.  We are wondering if it Is possible to engage the client using the application (instead of the Web version) when the client does not have a HipChat account?  Would our account alone suffice?

1 answer

This widget could not be displayed.
Steven Behnke Community Champion Sep 09, 2016

Unfortunately, this is not possible. There's no way to get past the login screen.

Further, the documentation explicitly states that only the web client is supported.

When you turn on guest access in a room, HipChat generates a link that you can share with people outside your organization.  Anyone who has the link will be able to join the room in their browser (they can only use the HipChat web app). 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

241 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you