Export or transcript of all HipChat history Edited

We are evaluating HipChat for our office.  One thing I'm not clear on is what the options are for managing HipChat history.  Specifically, we would want the ability to export or get a transcript of all HipChat conversations (for compliance / management review reasons) on a periodic basis (weekly, monthly, whatever). 

Is that possible (not using the Server based version, but the cloud one)?

Server seems to offer it, but the pricing for that is signficantly more than the HipChat Plus plan.

1 answer

0 vote

HipChat Cloud does offer history export, however it doesn't include 1-1 history. In order to get an export of 1-1 history, you would need to contact HipChat support and provide evidence of a company policy which allows access to individual user communications. Because it is a manual process, it wouldn't really be something that you could automate to happen periodically. If you're just interested in general room chat history, though, that is available via the admin section of the website and could easily be done on a periodic basis.

You can see details about how history export works on cloud at https://confluence.atlassian.com/hipchatkb/exporting-chat-history-753404166.html

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

Background While our Hipchat server environment was reliable and performing well, as a significant and growing part of our business, the need to leverage the benefits of Hipchat Data Center&nbs...

458 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you