I'm not sure if you're on HipChat cloud or server, however if it's HipChat cloud, then the service was shut down in February, 2019 as per this blog post.
For HipChat Server, you do have access to chat history with any user you've interacted within the app or via the web interface (under the 'People' link) which you can view at any time (assuming you have access).
If you want to 'export' the history for just two users, this requires admin access to the HipChat Server terminal. In this case, have your admin reach out to support and we can help assist.
Please let me know if you have any questions!
HipChat Server/Data Center Premier Support Engineer II | Atlassian
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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