Sometimes, problems with the SSL certificate are responsible for broken emoticons on the desktop client as opposed to the web client. Native clients are very strict when validating the certificate chains.
Are you running the Server or Data Center version of Hipchat? If that is the case, please check with your system administrator whether the certificate chain for Hipchat is complete (i.e., including root and intermediate certificates).
If you're unable to make progress, please feel free to contact our support team for troubleshooting assistance.
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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