Emoticons render as broken images in the downloaded HipChat app, but are fine in the Web Version?

image.png

This is the standard (thumbsup) emoticon, but it is the same for all on the downloaded app.

1 answer

0 vote

Hi, Steven!

Sometimes, problems with the SSL certificate are responsible for broken emoticons on the desktop client as opposed to the web client. Native clients are very strict when validating the certificate chains.

Are you running the Server or Data Center version of Hipchat? If that is the case, please check with your system administrator whether the certificate chain for Hipchat is complete (i.e., including root and intermediate certificates).

If you're unable to make progress, please feel free to contact our support team for troubleshooting assistance.

Cheers!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...

439 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you