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Does the upgrade to an Atlassian account affect users that login to a web account via a PC application?


1 answer

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crivers Atlassian Team Jan 26, 2017

Yes - the upgrade to Atlassian account will also affect logins for the desktop apps. As long as you have a relatively recent version of the app (4.29 is the latest) then you should be automatically upgraded whether you log in via the web or via the desktop app.

What will happen if an older version of the desktop software is being used? Will the users need to go through a transition at the HipChat cloud site when logging in?

crivers Atlassian Team Jan 27, 2017

@Adam Stanbery Older versions of the client may not trigger the migration, but logging into the web will allow you to upgrade to use Atlassian Account. After upgrading, you should be able to use your Atlassian Account credentials to login to the desktop client.

All of our users are using an older version of the desktop application. Only because it uses less ram than the newer ones. Will they then have to login to the web to continue using the desktop application after the transition?

crivers Atlassian Team Jan 27, 2017

For the immediate future, the transition won't require old clients to upgrade to Atlassian Account. They can still use their regular email and password. At some point in the future, however, the upgrade will become required and users will have to log into the web to set their password in order to continue using the clients. The clients themselves should continue functioning as normal after the upgrade is completed though.

Is there any timeline for requiring old clients to upgrade to an Atlassian account? Or will I be informed before the change? This way I can let my users know when to expect it and what they will need to do.

crivers Atlassian Team Jan 30, 2017

We don't have a hard timeline, but the forced migration process likely wouldn't happen for at least a few months. Depending on exactly how old the client is, it's possible that it might not require any action on the part of users (we've changed behind-the-scenes authentication methods a couple times in the past few years). In the worst case, users might get a "bad password" error and need to reset their password on the web to get back to chatting. As usual though, we definitely recommend updating to the latest version of the client to have the latest security updates and features.

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