This question is in reference to Atlassian Documentation: Add users from Google Apps
We set up Google and HipChat at about the same time, not knowing about sync. If we created users in both places with the same name and email address, will Sync merge them or create duplicate accounts?
That is correct, we will match users based on their email addresses (we only consider the "Primary Email Address" of the Google user). The users you have already created in HipChat will be synced and updated. No duplicate account will be created.
Hope this answers your question,
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