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Disconnect stale connections Hipchat server


I am using Workaround #3 to disconnect stale connections by each user

Is there anyway to disconnect all connections at once for all users ?




1 answer

1 accepted

1 vote
Answer accepted
AhmadDanial Atlassian Team Apr 29, 2018

Hi, Ron.

To clear off every session for all users on HipChat Server, please run the following command:

for key in `redis-cli KEYS '*' | grep -iE "session|^mobile:"`; do echo "Deleting $key"; redis-cli DEL $key; done

Let me know how it goes for you.

Hi Ahmad

I want to delete all sessions from all devices not just mobile

AhmadDanial Atlassian Team Apr 30, 2018

Hi, Ron.

The command provided should delete all sessions which includes desktop, web, and mobile. Can you run it on your HipChat Server terminal / SSH console to confirm that it works?

Dear Ahmad,

your line works like a charm! Thanks so much. Afterwards, everyone needed to close their HipChat app once and load again, but then status worked as expected.

We had the issue that everyone was always online, since there were at least five sessions for everyone and we could remove only some sessions in the Group admin. Not sure why they were there in the beginning, but your line solved it (at least for now). Thanks again.



AhmadDanial Atlassian Team May 27, 2018

Hi, Carina.

You are most welcome! Happy to know that it helped. 

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