Disable HipChat Activation emails

When connecting Active Directory to HipChat, HipChat automatically sends activation emails to all users that are found.  Is it possible to turn off this functionality?  We'd like to have a QA/Test HipChat environment but do not want to spam all of our users.

While the HipChat admin UI doesn't support this, would running the command below work to disable emails entirely?  Would it cause other unforeseen issues?

hipchat email -t "null"

 Btw, why isn't this command documented?

Atlassian HipChat 3.0.0 (2017.06.21.010814)
The "hipchat" command requires a namespace argument.

Please run one of the following commands:

hipchat datacenter
hipchat diagnostics
hipchat export
hipchat import
hipchat license
hipchat log
hipchat service
hipchat stats
hipchat video


1 answer

0 votes
Ahmad Danial Atlassian Team Aug 06, 2017

Hi, Brian! Users who are synchronized from external directory are automatically activated (in your case Active Directory). Only local users will be receiving the activation emails once the email server is configured on the data center.

By default, the email server of data center is set to NULL. We are the process of revamping the command line of Data Center, hence the old commands from HipChat Server were not carried forward there.

Screen Shot 2017-08-07 at 11.19.07.png

By default, you need to configure this through the web interface - https://>fqdn>/server_admin/email . If you wish to drop all form of notifications through email, you can set the fields blank and that should do the trick.

In our case, we had configured the email server settings prior to making the AD connection.  So as soon as the directory was synchronized ~500 users received an "Activate your HipChat account" email.

Seems like the best bet is to leave the email settings as null, connect AD, then set the email settings once users have synchronized.

It also seems the web UI won't allow you to set the fields as null once they have been something other than null. image.png

Ahmad Danial Atlassian Team Aug 28, 2017

@Brian Baker Users who are synchronized from from external directories should not receive activation emails. It should only apply for local users who are created from the web interface. 

If you are not planning to have any email notifications sent out to from HipChat, the alternative of leaving the email settings empty would an option to consider. 

Through the web interface, fields with asterisk * are considered as required fields. Hence, the error that we are seeing which indicates that the hostname and sender email address must have a value versus the way it works on HipChat Server. We can only remove them completely through the command line below:

admin@hipchat:~$ hipchat email -t null
Removing custom relay

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

32,733 views 7 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you