Hi, @Lisa Tomai
There is no feature in HipChat that allow users to delete their 1-1 chat history at once. As of now, you can only delete the chat history one by one according to the Delete messages and files documentation.
There was a feature request raised before but it was closed already since HipChat is being discontinued. Meanwhile, may I know if you are actually using HipChat Cloud or Server / Data Center and the use case behind deleting the entire 1-1 chat history at once?
If you are on HipChat Server / Data Center, I will discuss with the engineering team to see if it is possible to perform through the backend. Thanks.
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