Deleted messages in Hipchat still showing in UI

Deleted messages in Hipchat still showing in UI after deleting them through the hipchat admin account - only admins can delete messages and these are deleted yet still showing.

2 answers

0 vote
David Maye Atlassian Team Jun 22, 2015

Hi Katherine,

Messages are cached in HipChat while the client is running, so any changes that are made during that time may not be reflected immediately. Please log out of the app then log back in and if you continue to see the messages after they are deleted in the web UI, then please contact us at support@hipchat.com

Cheers,
-David 

Thanks David.  Sending email now to support.  As we have logged out and back in and invited other users that are not part of that group and they see them too.

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