Delete (not deactivate) a user from Hipchat

I need to delete a user in hipchat, which I created manually before integrating jira user directory. Now the user cannot be imported from JIRA.

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Deactivating the user (by going to hipchat.com/admin/users) should behave just like deletion (and allow the user to be recreated via other means, like an import). If that isn't working, however, I'd recommend contacting the support team at support@hipchat.com and they should be able to more fully remove the user so that the import works properly.

I did contact the support, the result is:

The manually created account was not activated/confirmed (did not receive a confirmation mail). 

Solution: Set the flag users.confirmed manually to 1 in the database.

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