Deactivating the user (by going to hipchat.com/admin/users) should behave just like deletion (and allow the user to be recreated via other means, like an import). If that isn't working, however, I'd recommend contacting the support team at email@example.com and they should be able to more fully remove the user so that the import works properly.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Heya, Hipchat friends! We’re so happy you’re checking out Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs