Deactivating the user (by going to hipchat.com/admin/users) should behave just like deletion (and allow the user to be recreated via other means, like an import). If that isn't working, however, I'd recommend contacting the support team at email@example.com and they should be able to more fully remove the user so that the import works properly.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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