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Delete Room Messages Through API

Is there anyway to delete room messages through the API? I know that it can be done manually by clicking on the room history and then deleting. However, this is a cumbersome process and it would be great to be able to do it through the API.

3 answers

0 votes
crivers Atlassian Team Feb 15, 2017

Unfortunately, the API doesn't provide a way to programmatically delete history. Like you mentioned, the best alternative is to use the room history view and clicking manually.  If you wish to permanently remove larger amounts of history (e.g. an entire room or the entire group), please contact our support team at support@hipchat.com and they should be able to help you out.

@crivers: Hi. Does deleting a room destroy its history?  I need to get some stuff out of history and it won't display in the web client (too old, I guess).  I'd be happy to just delete the rooms involved and recreate them, as long as that measure would lead to a deletion of history. 

Thank you!

Also, +1 vote from me for programmatic deletion capability. Would be very very very helpful.

crivers Atlassian Team Oct 06, 2017

Deleting the room doesn't fully delete history (we keep history around to handle accidental deletions). However, is does prevent viewing that history, which might provide essentially what you're looking for.

If you want to fully remove the history from the room (with no ability to undelete), the best bet is to contact support.

Thank you, Christopher.  What I'm really after is getting attachments stored in S3 permanently out of S3.  We have not disabled attachments, because we allow images (for screenshots, etc.), but some users have posted other attachments.  Unfortunately, some of the posts no longer are accessible for deletion (time has passed).  So I'd be happy to delete a room and start it over, if that would guarantee that the S3 attachments are gone.

There is no way, currently (10/9/2017).  But you can upvote this suggestion to let Atlassian know that you (and many others) are interested.  I'm posting this, because the suggestion has received few upvotes, despite real interest in the feature (as evidenced by googling around): https://jira.atlassian.com/browse/HCPUB-3450

Lack of this feature causes compliance nightmares.

Also: Slack's got this.  :-].  They are "compliance aware", as it were.

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