Delete Account with no Access?

[Justin]

I brought on a friend who is a freelance developer to work on a side project for me. His previous project the employer created a HipChat account for him, and since that project ended, his account has been deactivated.

I'm now trying to give him access but I get an error which states:

"This email address is claimed by a user in a different HipChat group."

If he is unable to gain access to HipChat via the web, how can he delete his account instead of creating a new email account?

[AnnWorley]

If the developer cannot access his old HipChat account to delete it or edit the email address, as described in How do I have one account be a member of multiple groups? then please contact Support so they can help, as on this question.

[Justin]

Thanks, Ann! We got it resolved, he reached out to his former project lead and had himself removed.

[AnnWorley]

That's great news! Thanks for the follow-up. :)