I brought on a friend who is a freelance developer to work on a side project for me. His previous project the employer created a HipChat account for him, and since that project ended, his account has been deactivated.
I'm now trying to give him access but I get an error which states:
"This email address is claimed by a user in a different HipChat group."
If he is unable to gain access to HipChat via the web, how can he delete his account instead of creating a new email account?
If the developer cannot access his old HipChat account to delete it or edit the email address, as described in How do I have one account be a member of multiple groups? then please contact Support so they can help, as on this question.
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