I need to be able to create additional HipChat sites for clients, but when entering the new (company name) .HipChat.com with my email address it tells me that I have already created an account with that email address.
Currently, you are only able to have one email address tied to one HipChat cloud group. If you want to use the same email address on another account, you will have to deactivate your existing account to free up your email address for the new account.
To deactivate your account:
Alternately, you can also change the email address on your old account, which will free up the email address for use on another account.
To change your email address:
Note: Some group admins will restrict editing of this field. Reach out to the group admin's to make the change.
Also, please don't forget that all HipChat groups have a guest access feature which anyone can join. This is great for quick chats with users not registered to your HipChat group. This feature is explained in detail here: https://confluence.atlassian.com/display/HIPCHAT/Guest+access
Lastly, we have a feature that allows multiple HipChat accounts to be used in one HipChat client. Please do not confuse multiple accounts within the client with multiple groups tied to one email address, they are different. You can have multiple different accounts (each with a unique email address) logged into a single client, but not one email account/address tied to multiple HipChat groups. More info on multi-accounts feature here: https://blog.hipchat.com/2015/06/08/connecting-multiple-accounts-on-hipchat-is-here/
Hope this clarifies.
Supporting multiple groups under a single email is definitely something we're considering for the future, although we don't currently have a specific timeline for it.
In the meanwhile, one option (depending on your email provider) is to use email suffixes. For example, if you use Gmail and your email is email@example.com, you can use "firstname.lastname@example.org" and it will be delivered to your inbox.
FYI: One potential hack if your mail provider supports plus addressing (exchange doesn't; gmail does; see wiki for others (sort by address modifier descending to see those that do at the top)) is to trick HipChat into thinking you have different mail addresses. e.g. say my email address is `John@example.com`, I could set up HipChat accounts using the below addresses:
What goes between the plus (+) and the at (@) is up to you; I'd advise the company's initials or a short version of the name so it's easy to remember which is which.
I've tested this with my gmail account and can confirm the trick definitely works. One option then is even if your provider doesn't support it you can create a gmail account for this specific purpose (but not one for every tenant you have to access, which could be a nightmare).
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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