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Conversation in my users list

in Hipchat, when I close a conversation with a user, I get to close the conversation in my user list but some hours after, the conversation come back to appear in my users list leaving my list with users a lot making difficult the search. In old version the problem no happened. My version is 2.2.7 beta channel.




1 answer

0 votes
Bruno Atlassian Team Jan 11, 2018

Hi, Rafael!

Could you please try clearing the Hipchat client cache? The following articles explain how to do so, for Windows and Mac:

How to clear HipChat for Windows client caches and local data

Mac desktop app: Clearing preferences

If you're still facing problems, please contact our support team for further investigation!


Hi Bruno,


I did the procedure but it did not work. When I closed my hipchat client and reopened it the list with old users reappear.

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