Continuous Loading Spinner for only ONE chat of many - won't finish loading

Been having problems with only one of my many Hipchat threads. For some reason, I only have problems chatting with this one person, and the error doesn't appear on their side. Their messages look like they went through like normal on their end. But I never get them on my side, and the chat window never fully loads. Gets stuck on the spinner (been about 30 min now I've had their thread open).

-I have a Macbook Air running El Capitan 10.11.5.

-My Hipchat version is up to date (4.0.10)

-I'm using only the desktop app and the iPhone app.

  • On the mobile app, it displays the history up until May 18. Then the loading 3 blue loading dots are on continuous load for a few minutes, then errors out to "Couldn't load messages **panda emoji**".


Here's what I always see. It worked fine with this person for the earlier 5 months. It may have been an update when the loading problem started (since May 18, so about a full month), but I'm not sure:


Screen Shot 2016-06-15 at 12.19.49 PM.png

2 answers

0 votes
Edwin Ho Atlassian Team Jun 15, 2016

Hey Tiffany.

Hook up with support at and reference to this question so that they'll be able to help out with your issue.

Were you ever able to solve this problem. This happens to me constantly. None of my conversations will load. No level of restarting solves this problem. I have the exact same problem with the web application and the desktop application on my PC, but my mac does not have this issue ever. 

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