It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confluence cannot seem to connect to our HipChat server.

This question is in reference to Atlassian Documentation: Use HipChat and Confluence together

I'm using the full https:// URL for our HipChat server.

I've imported the SSL Cert for HipChat into the JRE running confluence. Do I also need to whitelist the hipchat URL?  I tried this and it showed it could connect (both incoming and outgoing), however after doing this too, the HipChat integration simply says:  We couldn't reach your server 

3 answers

Can you successfully ping HipChat Server from Confluence box and vise versa? If you have firewall in place and the communication between the two servers are limited/restricted then you may need to whitelist the server. JIRA logs would also have more clues on what's going on here.

I can ping from Confluence out to the HipChat server just fine.  Our group only "owns" the confluence side of things and another group within this company owns the HipChat side.

When I turn up logging in confluence on the attempt to connect to HipChat I see things like:

catalina.out:2016-01-26 06:41:09,040 DEBUG [http-nio-8443-exec-24] [atlassian.seraph.filter.BaseLoginFilter] doFilter doFilter : ____ Attempting login for : '/rest/hipchat/integration/latest/installation/ping'

So I try appending that context to the server in a browser and it gives me:  The page xxxxx does not exist. You may have clicked an old link or mistyped the URL.

Similar issues with things like:

catalina.out:2016-01-26 06:41:08,999 DEBUG [http-nio-8443-exec-21] [atlassian.seraph.filter.BaseLoginFilter] doFilter doFilter : ____ Attempting login for : '/rest/hipchat/integration/1.0/rooms?key=&_=1453815668938'


Then after that I get:  

catalina.out:2016-01-26 06:41:09,224 WARN [http-nio-8443-exec-24] [] log Resource error - 403: Forbidden Resource error - 403: Forbidden


0 votes

To know that Confluence can reach the server it does a basic ping to an open url of HipChat.

So if it cannot reach that url, it means that for some reason there is some security in the middle blocking Confluence to reach HipChat.

As far as I remember the url that it is trying to reach is https://<HipChat server url/v2/capabilities

You should check that Confluence can reach that url, there must be something blocking that...


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,204 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you