It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Chat room history is disappearing on my mobile device

Lehlohonolo Aug 08, 2017

Good day, 

The chat hsitory in the chat rooms on the mobile app disappears after closing it. I'm using Hipchat on iOS. 

Is there setting I can change for the app to keep the same history as the desktop app?

1 answer

0 votes
Edwin Ho Atlassian Team Aug 09, 2017

Hi there.

History in chat rooms are consistent across any HipChat app since messages are stored on Cloud. Have you tried returning to the lobby on your iOS app and opening the room again?

If your HipChat group decides to "Store no history", then you will not see any messages on your HipChat client when you rejoin the room or restarting the app.

Let us know how it goes!

Thanks.
Edwin

Lehlohonolo Aug 11, 2017

thank you for the prompt feedback. 

How do I change the "Store no history" setting on my group?

Edwin Ho Atlassian Team Aug 14, 2017

If you're group admin of your group, you will have "Group admin" button at the top of your home page, then select "Preferences" > "History Retention" settings.

If you're still having issues seeing messages on your iOS client, reach out to support at https://support.atlassian.com/contact/ and send a couple of screenshots on what you're seeing on your iOS client. Our support engineer will be able to assist you promptly on the case.

Thanks.
Edwin 

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Hipchat Cloud

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

33,280 views 7 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you