Can you indicate the steps you are following to create the room? On Mac, you can:
Are you sure your admin hasn't disabled this feature for users? See https://confluence.atlassian.com/hc/roles-and-permissions-732400364.html specifically:
By default, people with the user role can do the following:
As long as the administrator hasn't disabled these features, they can also do the following:
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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