Cannot initiate video call in hipchat

Used to be able to - as of this morning I get the following message:


Uh oh! We couldn't fully download everything we needed 

We will try again shortly. In the mean time, check for problems with your Internet connection

It appears to be unable to download: 


Although I can download this file just fine via a browser.

Is this a know or temporary issue?

1 answer

0 votes

Hi Sean - We saw a small hiccup for some users on HipChat Video last night, but the issue has been resolved. We are continuing to monitor this though to make sure we've got the right solution in place. Please reach out to the HipChat support team if you are still having issues. Thank you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

29,056 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you