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Cannot connect to the internet error Linux Mint 18

bahamasbahamas
bahamasbahamas September 24, 2018

If I try to start hipchat from terminal i get this output:

hello 0.479975
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value =  "4.30.3"
Reading config.ini file
force_server= false  value= ""
Qt WebEngine ICU data not found at /opt/HipChat4/lib/resources. Trying parent directory...
Installed Qt WebEngine locales directory not found at location /opt/HipChat4/lib/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/lib/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /opt/HipChat4/lib/resources. Trying parent directory...
[0924/115540:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/lib/qtwebengine_devtools_resources.pak
Some features may not be available.
[0924/115540:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale
[0924/115540:ERROR:browser_main_loop.cc(217)] Running without the SUID sandbox! See https://chromium.googlesource.com/chromium/src/+/master/docs/linux_suid_sandbox_development.md for more information on developing with the sandbox on.
--type=zygote
hello 0.38229
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
Installed Qt WebEngine locales directory not found at location /home/tm/Qt/5.7/gcc_64/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/bin/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
[0924/115540:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/bin/qtwebengine_devtools_resources.pak
Some features may not be available.
[0924/115540:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale
[09:55:40][void HipChatApplication::initialize(HipChatApplication::Configuration&):385] "UserAgent: HipChat/4030005.1682 Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) QtWebEngine/5.7.0 Chrome/49.0.2623.111 Safari/537.36"
[09:55:40][void HipChatApplication::initialize(HipChatApplication::Configuration&):394] datapath "/opt/HipChat4/lib"
[09:55:40][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
[09:55:40][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state =  true
[09:55:40][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[09:55:40][void AbstractOnlineStatus::doSecondaryCheck(bool):227] server path
[09:55:40][QString AbstractSettings::decryptLoginData() const:196] login data is encrypted, so decrypting
[09:55:40][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check:  "https://hipchat.o.check24.de/api/features"
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_num_locks
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_id_callback
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_locking_callback
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve ERR_free_strings
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_cleanup
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_init
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve sk_new_null
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve sk_push
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve sk_free
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve sk_num
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve sk_pop_free
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve sk_value
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_library_init
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_load_error_strings
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_get_ex_new_index
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_client_method
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_client_method
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_client_method
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_server_method
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_server_method
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_server_method
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve X509_STORE_CTX_get_chain
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_noconf
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_conf
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay_version
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_num_locks
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_id_callback
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_locking_callback
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot call unresolved function sk_num
[09:55:40][int main(int, char**):447] RestartNumber= 0
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [09:55:40][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
[09:55:40][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):131] errors from onlineStatusCheck found. ErrorStr =  "Error creating SSL context (error:140A90C4:SSL routines:func(169):reason(196))"
[09:55:40][void AbstractOnlineStatus::handleOnlineStatusResult(bool):179] handleOnlineStatusResult no change :  false
[09:55:40][void AbstractOnlineStatus::handleOnlineStatusResult(bool):184] initCheckComplete
[09:55:40][void HipChatApplication::onInitialOnlineCheck(bool):307] HCA isInitOnline:  false
[09:55:40][void HipChatApplication::startOfflineWindow():143] start Offline Window
Warning: [09:55:42][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_num_locks
Warning: [09:55:42][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_id_callback
Warning: [09:55:42][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_locking_callback
Warning: [09:55:42][qt.network.ssl][:0] QSslSocket: cannot call unresolved function ERR_free_strings

 

If i start hipchat from menu, it outputs :

It looks like you're not connected to the internet. Check your network connection ...

It used to run on my system without errors and since two days i got this error.

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AhmadDanial
AhmadDanial
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2018

Hi there, Tony.

From the client log snippet you shared, it looks similar to the hipchat4 openssl error question. The workaround that was brought up to discussion involves the process of running the following commands:

cd /opt/HipChat4/lib
ln -s /usr/lib/x86_64-linux-gnu/libcrypto.so.1.0.2
ln -s libcrypto.so.1.0.2 libcrypto.so

Can you please confirm if that helps for you? Meanwhile, you mentioned that it used to run properly on your end, which means that there was something that changed on the environment.

Was there any updates being performed on OS level or HipChat client itself?

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bahamasbahamas
bahamasbahamas September 26, 2018

Hi, Hipchat used to start at the third or second try. Now it won't start at all. 

I tried your fix and started Hipchat again (terminal sudo Hipchart4 and Menu) but nothing changed.  It still won't run

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bahamasbahamas
bahamasbahamas September 26, 2018

»libssl-dev« is already installed version (1.1.0h-2.0+ubuntu16.04.1+deb.sury.org+1).

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bahamasbahamas
bahamasbahamas September 26, 2018 
dpkg -l | grep libssl
ii  libssl-dev:amd64                             1.1.0h-2.0+ubuntu16.04.1+deb.sury.org+1                  amd64        Secure Sockets Layer toolkit - development files
ii  libssl1.0.0:amd64                            1.0.2g-1ubuntu4.13                                       amd64        Secure Sockets Layer toolkit - shared libraries
ii  libssl1.0.0:i386                             1.0.2g-1ubuntu4.13                                       i386         Secure Sockets Layer toolkit - shared libraries
ii  libssl1.1:amd64                              1.1.0h-2.0+ubuntu16.04.1+deb.sury.org+1                  amd64        Secure Sockets Layer toolkit - shared libraries
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