Cannot connect hipchat to jira user directory

Ralph Gerbig October 29, 2015

Hello,

when trying to test the connection to JIRA I get the following exception:

 

2015-10-29 17:16:52,113 http-bio-8095-exec-8 ERROR [crowd.embedded.admin.ConfigurationController] Configuration test failed for user directory: [ JIRA Server], type: [ CROWD ]
com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: <EF><BF><BD>^H^@^@^@^@^@^@^@<EF><BF><BD>X]s<EF><BF><BD>8
^T}<CF><AF>py<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>r i<EF><BF><BD><EF><BF><BD>Iv(8)<EF><BF><BD><EF><BF><BD>^Yl<EF><BF><BD>t<EF><BF><BD> #<EF><BF><BD>^@%<EF><BF><BD><EF><BF>
<BD>H^B<EF><BF><BD>M<EF><BF><BD><EF><BF><BD>W<EF><BF><BD><EF><BF><BD><EF><BF><BD>A<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>C<EF><BF><BD>^R,<EF><BF><BD>s<EF><BF><BD><EF><BF><BD>
<EF><BF><BD><D5><95>wv<EF><BF><BD><EF><BF><BD><EF><BF><BD>)<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>?<EF><BF><BD><EF><BF><BD><EF><BF><BD>!<EF><BF><BD>N9<EF><BF><BD>!:<EF><BF>
<BD> t<EF><BF><BD><EF><BF><BD>^@E<C6><9F>^G{<EF><BF><BD>^?<EF><BF><BD>Z<C9><B0>2<EF><BF><BD><EF><BF><BD>w<EF><BF><BD><EF><BF><BD>^C<EF><BF><BD><EF><BF><BD><EF><BF><BD>}{~<EF><BF><BD>
<EF><BF><BD>^G<EF><BF><BD>^B<EF><BF><BD>6<D3><90>^]o[<EF><BF><BD>kSq~{<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>C&^S^Td<EF><BF><BD>w<EF><BF><BD><EF><BF><BD><EF><BF><BD>e<EF><BF>
<BD><C3><8A><EF><BF><BD><EF><BF><BD><EF><BF><BD>4<EF><BF><BD>$<EF><BF><BD><EF><BF><BD><EF><BF><BD>5<EF><BF><BD>v^_<EF><BF><BD>=R<D5><AC><EF><BF><BD><EF><BF><BD>\<EF><BF><BD>F<EF><BF>
<BD><EF><BF><BD><EF><BF><BD>.<EF><BF><BD><EF><BF><BD>^T<EF><BF><BD> [n<EF><BF><BD><EF><BF><BD>v^C<EF><BF><BD><EF><BF><BD>^Z<EF><BF><BD><EF><BF><BD>%^T<EF><BF><BD>^P^W^\<D9><B3><EF>
<BF><BD>><EF><BF><BD>rlc^X<EF><BF><BD>E~<EF><BF><BD>)R<C9><94>e[ZWdr<EF><BF><BD>Dy<EF><BF><BD>4<C4><A9><EF><BF><BD><EF><BF><BD>}<EF><BF><BD><EF><BF><BD>h<C5><A9><EF><BF><BD><EF><BF>
<BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>^\<EF><BF><BD><EF><BF><BD>,<EF><BF><BD><EF><BF><BD>@H}<EF><BF><BD>^H2k<D1><AA><EF><BF><BD><EF><BF><BD><EF><BF><BD>F[[<D2><8F>D^@K
<EF><BF><BD>#<EF><BF><BD><EF><BF><BD>^S<EF><BF><BD>IZ<EF><BF><BD><EF><BF><BD><EF><BF><BD>E1ESC<EF><BF><BD> <EF><BF><BD>j:<EF><BF><BD>"W<EF><BF><BD>@<EF><BF><BD>^V<EF><BF><BD> <EF><BF>
<BD> <EF><BF><BD>S<EF><BF><BD>^P_^R<EF><BF><BD><EF><BF><BD>dm:<EF><BF><BD><EF><BF><BD>a^S<EF><BF><BD>@<EF><BF><BD>^@<EF><BF><BD>1 <EF><BF><BD><EF><BF><BD>kGp<EF><BF><BD>^A<EF><BF><BD>
<EF><BF><BD>^D<EF><BF><BD> <EF><BF><BD>l<EF><BF><BD><EF><BF><BD><D4><9B>2Y9<EF><BF><BD>I}Ay^Gql<EF><BF><BD>%V<EF><BF><BD>O<EF><BF><BD><EF><BF><BD>mx^U5<EF><BF><BD><EF><BF><BD><EF><BF>
<BD><EF><BF><BD><EF><BF><BD>Az6<EF><BF><BD>'<EF><BF><BD><EF><BF><BD>p<EF><BF><BD>w<EF><BF><BD><EF><BF><BD><EF><BF><BD>zbct^R^Ee<EF><BF><BD><EF><BF><BD>)g/(<EF><BF><BD> ^T]$ <C5><80>
<EF><BF><BD>j<EF><BF><BD>^]<EF><BF><BD>^^t]<EF><BF><BD><EF><BF><BD>^F<EF><BF><BD><EF><BF><BD>V<EF><BF><BD>\<EF><BF><BD><EF><BF><BD><EF><BF><BD>^H<EF><BF><BD>a<EF><BF><BD><EF><BF><BD>
^_^TM<EF><BF><BD><EF><BF><BD><EF><BF><BD>Msa+H^C<D9><A5><EF><BF><BD><EF><BF><BD>(m<EF><BF><BD>^\D<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><CF><92><EF><BF><BD><EF><BF><BD><EF>
<BF><BD>y6<EF><BF><BD>^Pv^_<EF><BF><BD>c<EF><BF><BD><DE><AD>^]<EF><BF><BD>^]<EF><BF><BD>7<C6><90><EF><BF><BD>^Fz[0<EF><BF><BD><EF><BF><BD><C9><9D><EF><BF><BD> <EF><BF><BD>e<EF><BF>
<BD>ZK+
        at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:78)
        at sun.reflect.GeneratedMethodAccessor381.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:606)
Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: <EF><BF><BD>^H^@^@^@^@^@^@^@<EF><BF><BD>X]s<EF><BF><BD>8^T}<CF><AF>py<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF>
<BF><BD>r i<EF><BF><BD><EF><BF><BD>Iv(8)<EF><BF><BD><EF><BF><BD>^Yl<EF><BF><BD>t<EF><BF><BD> #<EF><BF><BD>^@%<EF><BF><BD><EF><BF><BD>H^B<EF><BF><BD>M<EF><BF><BD><EF><BF><BD>W<EF><BF>
<BD><EF><BF><BD><EF><BF><BD>A<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>C<EF><BF><BD>^R,<EF><BF><BD>s<EF><BF><BD><EF><BF><BD><EF><BF><BD><D5><95>wv<EF><BF><BD><EF><BF><BD><EF>
<BF><BD>)<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>?<EF><BF><BD><EF><BF><BD><EF><BF><BD>!<EF><BF><BD>N9<EF><BF><BD>!:<EF><BF><BD> t<EF><BF><BD><EF><BF><BD>^@E<C6><9F>^G{<EF><BF><BD>^?<EF><BF><BD>Z<C9><B0>2<EF><BF><BD><EF><BF><BD>w<EF><BF><BD><EF><BF><BD>^C<EF><BF><BD><EF><BF><BD><EF><BF><BD>}{~<EF><BF><BD><EF><BF><BD>^G<EF><BF><BD>^B<EF><BF><BD>6<D3><90>^]o[<EF><BF><BD>kSq~{<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>C&^S^Td<EF><BF><BD>w<EF><BF><BD><EF><BF><BD><EF><BF><BD>e<EF><BF><BD><C3><8A><EF><BF><BD><EF><BF><BD><EF><BF><BD>4<EF><BF><BD>$<EF><BF><BD><EF><BF><BD><EF><BF><BD>5<EF><BF><BD>v^_<EF><BF><BD>=R<D5><AC><EF><BF><BD><EF><BF><BD>\<EF><BF><BD>F<EF><BF><BD><EF><BF><BD><EF><BF><BD>.<EF><BF><BD><EF><BF><BD>
^T<EF><BF><BD> [n<EF><BF><BD><EF><BF><BD>v^C<EF><BF><BD><EF><BF><BD>^Z<EF><BF><BD><EF><BF><BD>%^T<EF><BF><BD>^P^W^\<D9><B3><EF><BF><BD>><EF><BF><BD>rlc^X<EF><BF><BD>E~<EF><BF><BD>)R
<C9><94>e[ZWdr<EF><BF><BD>Dy<EF><BF><BD>4<C4><A9><EF><BF><BD><EF><BF><BD>}<EF><BF><BD><EF><BF><BD>h<C5><A9><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>^\
<EF><BF><BD><EF><BF><BD>,<EF><BF><BD><EF><BF><BD>@H}<EF><BF><BD>^H2k<D1><AA><EF><BF><BD><EF><BF><BD><EF><BF><BD>F[[<D2><8F>D^@K<EF><BF><BD>#<EF><BF><BD><EF><BF><BD>^S<EF><BF><BD>IZ
<EF><BF><BD><EF><BF><BD><EF><BF><BD>E1ESC<EF><BF><BD> <EF><BF><BD>j:<EF><BF><BD>"W<EF><BF><BD>@<EF><BF><BD>^V<EF><BF><BD> <EF><BF><BD> <EF><BF><BD>S<EF><BF><BD>^P_^R<EF><BF><BD><EF>
<BF><BD>dm:<EF><BF><BD><EF><BF><BD>a^S<EF><BF><BD>@<EF><BF><BD>^@<EF><BF><BD>1 <EF><BF><BD><EF><BF><BD>kGp<EF><BF><BD>^A<EF><BF><BD><EF><BF><BD>^D<EF><BF><BD> <EF><BF><BD>l<EF><BF>
<BD><EF><BF><BD><D4><9B>2Y9<EF><BF><BD>I}Ay^Gql<EF><BF><BD>%V<EF><BF><BD>O<EF><BF><BD><EF><BF><BD>mx^U5<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>Az6<EF><BF><BD>'<EF><BF><BD><EF><BF><BD>p<EF><BF><BD>w<EF><BF><BD><EF><BF><BD><EF><BF><BD>zbct^R^Ee<EF><BF><BD><EF><BF><BD>)g/(<EF><BF><BD> ^T]$ <C5><80><EF><BF><BD>j<EF><BF><BD>^]<EF><BF><BD>^^t]<EF>
<BF><BD><EF><BF><BD>^F<EF><BF><BD><EF><BF><BD>V<EF><BF><BD>\<EF><BF><BD><EF><BF><BD><EF><BF><BD>^H<EF><BF><BD>a<EF><BF><BD><EF><BF><BD>^_^TM<EF><BF><BD><EF><BF><BD><EF><BF><BD>Msa+H^C<D9><A5><EF><BF><BD><EF><BF><BD>(m<EF><BF><BD>^\D<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><CF><92><EF><BF><BD><EF><BF><BD><EF><BF><BD>y6<EF><BF><BD>^Pv^_<EF><BF><BD>c<EF><BF>
<BD><DE><AD>^]<EF><BF><BD>^]<EF><BF><BD>7<C6><90><EF><BF><BD>^Fz[0<EF><BF><BD><EF><BF><BD><C9><9D><EF><BF><BD> <EF><BF><BD>e<EF><BF><BD>ZK+
        at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:692)
        at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:486)
        at com.atlassian.crowd.integration.rest.service.RestCrowdClient.searchUsers(RestCrowdClient.java:581)
        at com.atlassian.crowd.integration.rest.service.RestCrowdClient.testConnection(RestCrowdClient.java:569)
        at com.atlassian.crowd.directory.RemoteCrowdDirectory.testConnection(RemoteCrowdDirectory.java:835)
        at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:69)
        ... 144 more

 

 

What is wrong? My main problem is that I cannot read the message of the exception.

 

Thanks,

 

Ralph

1 answer

0 votes
Rodrigo Rosa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 29, 2015

Hello Ralph,

It seems related to this HipChat ticket: https://help.hipchat.com/forums/230898-hipchat-server/suggestions/5690749-support-for-jira-s-crowd-server-as-well-as-direct

Best Regards,

Rodrigo Sogari

Ralph Gerbig November 1, 2015

Hello Rodrigo,

thanks for the fast assistance and this hint. I am on version 1.3.4. This ticket is fixed since 1.1.4. I, however, changed all users with names containing non-english characters. This did not help. One user reported about a very similar exception as I have, but no one was helping him out. Do you have any hints on how to debug this behavior?

Best Regards,

Ralph

Ralph Gerbig November 13, 2015

Hello All, solved the problem. I received this message because I had a wrong IP configured in Jira. Best Regards, Ralph

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events