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Cannot connect hipchat to jira user directory

Hello,

when trying to test the connection to JIRA I get the following exception:

 

2015-10-29 17:16:52,113 http-bio-8095-exec-8 ERROR [crowd.embedded.admin.ConfigurationController] Configuration test failed for user directory: [ JIRA Server], type: [ CROWD ]
com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: <EF><BF><BD>^H^@^@^@^@^@^@^@<EF><BF><BD>X]s<EF><BF><BD>8
^T}<CF><AF>py<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>r i<EF><BF><BD><EF><BF><BD>Iv(8)<EF><BF><BD><EF><BF><BD>^Yl<EF><BF><BD>t<EF><BF><BD> #<EF><BF><BD>^@%<EF><BF><BD><EF><BF>
<BD>H^B<EF><BF><BD>M<EF><BF><BD><EF><BF><BD>W<EF><BF><BD><EF><BF><BD><EF><BF><BD>A<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>C<EF><BF><BD>^R,<EF><BF><BD>s<EF><BF><BD><EF><BF><BD>
<EF><BF><BD><D5><95>wv<EF><BF><BD><EF><BF><BD><EF><BF><BD>)<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>?<EF><BF><BD><EF><BF><BD><EF><BF><BD>!<EF><BF><BD>N9<EF><BF><BD>!:<EF><BF>
<BD> t<EF><BF><BD><EF><BF><BD>^@E<C6><9F>^G{<EF><BF><BD>^?<EF><BF><BD>Z<C9><B0>2<EF><BF><BD><EF><BF><BD>w<EF><BF><BD><EF><BF><BD>^C<EF><BF><BD><EF><BF><BD><EF><BF><BD>}{~<EF><BF><BD>
<EF><BF><BD>^G<EF><BF><BD>^B<EF><BF><BD>6<D3><90>^]o[<EF><BF><BD>kSq~{<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>C&^S^Td<EF><BF><BD>w<EF><BF><BD><EF><BF><BD><EF><BF><BD>e<EF><BF>
<BD><C3><8A><EF><BF><BD><EF><BF><BD><EF><BF><BD>4<EF><BF><BD>$<EF><BF><BD><EF><BF><BD><EF><BF><BD>5<EF><BF><BD>v^_<EF><BF><BD>=R<D5><AC><EF><BF><BD><EF><BF><BD>\<EF><BF><BD>F<EF><BF>
<BD><EF><BF><BD><EF><BF><BD>.<EF><BF><BD><EF><BF><BD>^T<EF><BF><BD> [n<EF><BF><BD><EF><BF><BD>v^C<EF><BF><BD><EF><BF><BD>^Z<EF><BF><BD><EF><BF><BD>%^T<EF><BF><BD>^P^W^\<D9><B3><EF>
<BF><BD>><EF><BF><BD>rlc^X<EF><BF><BD>E~<EF><BF><BD>)R<C9><94>e[ZWdr<EF><BF><BD>Dy<EF><BF><BD>4<C4><A9><EF><BF><BD><EF><BF><BD>}<EF><BF><BD><EF><BF><BD>h<C5><A9><EF><BF><BD><EF><BF>
<BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>^\<EF><BF><BD><EF><BF><BD>,<EF><BF><BD><EF><BF><BD>@H}<EF><BF><BD>^H2k<D1><AA><EF><BF><BD><EF><BF><BD><EF><BF><BD>F[[<D2><8F>D^@K
<EF><BF><BD>#<EF><BF><BD><EF><BF><BD>^S<EF><BF><BD>IZ<EF><BF><BD><EF><BF><BD><EF><BF><BD>E1ESC<EF><BF><BD> <EF><BF><BD>j:<EF><BF><BD>"W<EF><BF><BD>@<EF><BF><BD>^V<EF><BF><BD> <EF><BF>
<BD> <EF><BF><BD>S<EF><BF><BD>^P_^R<EF><BF><BD><EF><BF><BD>dm:<EF><BF><BD><EF><BF><BD>a^S<EF><BF><BD>@<EF><BF><BD>^@<EF><BF><BD>1 <EF><BF><BD><EF><BF><BD>kGp<EF><BF><BD>^A<EF><BF><BD>
<EF><BF><BD>^D<EF><BF><BD> <EF><BF><BD>l<EF><BF><BD><EF><BF><BD><D4><9B>2Y9<EF><BF><BD>I}Ay^Gql<EF><BF><BD>%V<EF><BF><BD>O<EF><BF><BD><EF><BF><BD>mx^U5<EF><BF><BD><EF><BF><BD><EF><BF>
<BD><EF><BF><BD><EF><BF><BD>Az6<EF><BF><BD>'<EF><BF><BD><EF><BF><BD>p<EF><BF><BD>w<EF><BF><BD><EF><BF><BD><EF><BF><BD>zbct^R^Ee<EF><BF><BD><EF><BF><BD>)g/(<EF><BF><BD> ^T]$ <C5><80>
<EF><BF><BD>j<EF><BF><BD>^]<EF><BF><BD>^^t]<EF><BF><BD><EF><BF><BD>^F<EF><BF><BD><EF><BF><BD>V<EF><BF><BD>\<EF><BF><BD><EF><BF><BD><EF><BF><BD>^H<EF><BF><BD>a<EF><BF><BD><EF><BF><BD>
^_^TM<EF><BF><BD><EF><BF><BD><EF><BF><BD>Msa+H^C<D9><A5><EF><BF><BD><EF><BF><BD>(m<EF><BF><BD>^\D<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><CF><92><EF><BF><BD><EF><BF><BD><EF>
<BF><BD>y6<EF><BF><BD>^Pv^_<EF><BF><BD>c<EF><BF><BD><DE><AD>^]<EF><BF><BD>^]<EF><BF><BD>7<C6><90><EF><BF><BD>^Fz[0<EF><BF><BD><EF><BF><BD><C9><9D><EF><BF><BD> <EF><BF><BD>e<EF><BF>
<BD>ZK+
        at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:78)
        at sun.reflect.GeneratedMethodAccessor381.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:606)
Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: <EF><BF><BD>^H^@^@^@^@^@^@^@<EF><BF><BD>X]s<EF><BF><BD>8^T}<CF><AF>py<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF>
<BF><BD>r i<EF><BF><BD><EF><BF><BD>Iv(8)<EF><BF><BD><EF><BF><BD>^Yl<EF><BF><BD>t<EF><BF><BD> #<EF><BF><BD>^@%<EF><BF><BD><EF><BF><BD>H^B<EF><BF><BD>M<EF><BF><BD><EF><BF><BD>W<EF><BF>
<BD><EF><BF><BD><EF><BF><BD>A<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>C<EF><BF><BD>^R,<EF><BF><BD>s<EF><BF><BD><EF><BF><BD><EF><BF><BD><D5><95>wv<EF><BF><BD><EF><BF><BD><EF>
<BF><BD>)<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>?<EF><BF><BD><EF><BF><BD><EF><BF><BD>!<EF><BF><BD>N9<EF><BF><BD>!:<EF><BF><BD> t<EF><BF><BD><EF><BF><BD>^@E<C6><9F>^G{<EF><BF><BD>^?<EF><BF><BD>Z<C9><B0>2<EF><BF><BD><EF><BF><BD>w<EF><BF><BD><EF><BF><BD>^C<EF><BF><BD><EF><BF><BD><EF><BF><BD>}{~<EF><BF><BD><EF><BF><BD>^G<EF><BF><BD>^B<EF><BF><BD>6<D3><90>^]o[<EF><BF><BD>kSq~{<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>C&^S^Td<EF><BF><BD>w<EF><BF><BD><EF><BF><BD><EF><BF><BD>e<EF><BF><BD><C3><8A><EF><BF><BD><EF><BF><BD><EF><BF><BD>4<EF><BF><BD>$<EF><BF><BD><EF><BF><BD><EF><BF><BD>5<EF><BF><BD>v^_<EF><BF><BD>=R<D5><AC><EF><BF><BD><EF><BF><BD>\<EF><BF><BD>F<EF><BF><BD><EF><BF><BD><EF><BF><BD>.<EF><BF><BD><EF><BF><BD>
^T<EF><BF><BD> [n<EF><BF><BD><EF><BF><BD>v^C<EF><BF><BD><EF><BF><BD>^Z<EF><BF><BD><EF><BF><BD>%^T<EF><BF><BD>^P^W^\<D9><B3><EF><BF><BD>><EF><BF><BD>rlc^X<EF><BF><BD>E~<EF><BF><BD>)R
<C9><94>e[ZWdr<EF><BF><BD>Dy<EF><BF><BD>4<C4><A9><EF><BF><BD><EF><BF><BD>}<EF><BF><BD><EF><BF><BD>h<C5><A9><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>^\
<EF><BF><BD><EF><BF><BD>,<EF><BF><BD><EF><BF><BD>@H}<EF><BF><BD>^H2k<D1><AA><EF><BF><BD><EF><BF><BD><EF><BF><BD>F[[<D2><8F>D^@K<EF><BF><BD>#<EF><BF><BD><EF><BF><BD>^S<EF><BF><BD>IZ
<EF><BF><BD><EF><BF><BD><EF><BF><BD>E1ESC<EF><BF><BD> <EF><BF><BD>j:<EF><BF><BD>"W<EF><BF><BD>@<EF><BF><BD>^V<EF><BF><BD> <EF><BF><BD> <EF><BF><BD>S<EF><BF><BD>^P_^R<EF><BF><BD><EF>
<BF><BD>dm:<EF><BF><BD><EF><BF><BD>a^S<EF><BF><BD>@<EF><BF><BD>^@<EF><BF><BD>1 <EF><BF><BD><EF><BF><BD>kGp<EF><BF><BD>^A<EF><BF><BD><EF><BF><BD>^D<EF><BF><BD> <EF><BF><BD>l<EF><BF>
<BD><EF><BF><BD><D4><9B>2Y9<EF><BF><BD>I}Ay^Gql<EF><BF><BD>%V<EF><BF><BD>O<EF><BF><BD><EF><BF><BD>mx^U5<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD>Az6<EF><BF><BD>'<EF><BF><BD><EF><BF><BD>p<EF><BF><BD>w<EF><BF><BD><EF><BF><BD><EF><BF><BD>zbct^R^Ee<EF><BF><BD><EF><BF><BD>)g/(<EF><BF><BD> ^T]$ <C5><80><EF><BF><BD>j<EF><BF><BD>^]<EF><BF><BD>^^t]<EF>
<BF><BD><EF><BF><BD>^F<EF><BF><BD><EF><BF><BD>V<EF><BF><BD>\<EF><BF><BD><EF><BF><BD><EF><BF><BD>^H<EF><BF><BD>a<EF><BF><BD><EF><BF><BD>^_^TM<EF><BF><BD><EF><BF><BD><EF><BF><BD>Msa+H^C<D9><A5><EF><BF><BD><EF><BF><BD>(m<EF><BF><BD>^\D<EF><BF><BD><EF><BF><BD><EF><BF><BD><EF><BF><BD><CF><92><EF><BF><BD><EF><BF><BD><EF><BF><BD>y6<EF><BF><BD>^Pv^_<EF><BF><BD>c<EF><BF>
<BD><DE><AD>^]<EF><BF><BD>^]<EF><BF><BD>7<C6><90><EF><BF><BD>^Fz[0<EF><BF><BD><EF><BF><BD><C9><9D><EF><BF><BD> <EF><BF><BD>e<EF><BF><BD>ZK+
        at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:692)
        at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:486)
        at com.atlassian.crowd.integration.rest.service.RestCrowdClient.searchUsers(RestCrowdClient.java:581)
        at com.atlassian.crowd.integration.rest.service.RestCrowdClient.testConnection(RestCrowdClient.java:569)
        at com.atlassian.crowd.directory.RemoteCrowdDirectory.testConnection(RemoteCrowdDirectory.java:835)
        at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:69)
        ... 144 more

 

 

What is wrong? My main problem is that I cannot read the message of the exception.

 

Thanks,

 

Ralph

1 answer

0 votes
Rodrigo Atlassian Team Oct 29, 2015

Hello Ralph,

It seems related to this HipChat ticket: https://help.hipchat.com/forums/230898-hipchat-server/suggestions/5690749-support-for-jira-s-crowd-server-as-well-as-direct

Best Regards,

Rodrigo Sogari

Hello Rodrigo,

thanks for the fast assistance and this hint. I am on version 1.3.4. This ticket is fixed since 1.1.4. I, however, changed all users with names containing non-english characters. This did not help. One user reported about a very similar exception as I have, but no one was helping him out. Do you have any hints on how to debug this behavior?

Best Regards,

Ralph

Hello All, solved the problem. I received this message because I had a wrong IP configured in Jira. Best Regards, Ralph

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