Cannot access HipChat in Linux Edited

I use ArchLinux on my laptop and in my office, I cannot aceess Hipchat (via the app and Chrome).  The site just does not load.

The odd thing, is that at my house, HipChat works!  The more odd thing is that in Windows, HipChat works in my office!

I have no idea what is going on nor does the office's IT staff (I've been working with them on this issue).  Is there anything that people can think of or anyone I can contact to try to fix this?

I am going to reinstall Linux and see if that is a solution.

1 answer

0 vote
Ann Worley Atlassian Team May 15, 2017

I am sorry to hear you are resorting to reinstalling your OS. I understand you cannot connect to the HC web interface on Chrome or via the desktop application, but it works at your house. I wonder if there is a firewall or other device blocking port 443? One resource to check out is the HipChat client logs on your machine: https://confluence.atlassian.com/hipchatkb/sending-linux-client-logs-to-support-813695956.html

Ann Worley Atlassian Team May 15, 2017

It looks like ports 5222 and 5223 have to be open as well:

Unable to sign in to the HipChat desktop app

I opened the app using `hipchat4 > hipchat.txt` and proceded to try to login.  I was able to enter my username, but after clicking next, I waited a while and got a "ERR_EMPTY_RESPONSE" message.

Here is the log: https://pastebin.com/wUV6V0dM

Ann Worley Atlassian Team May 16, 2017

Thanks for the log, I did not find a smoking gun. While I get a second opinion, could you let me know if the telnet worked as described in Unable to sign in to the HipChat desktop app?

Ann Worley Atlassian Team May 16, 2017

The HipChat support team suggested that you try with a different browser, and/or clear your Chrome cache and cookies. I realize the HC client is also unable to connect but it's worth trying.

Has your network team seen this: Networking Requirements ?

Sometimes the dev tools in Chrome (networking tab) can give a clue as to where the request is timing out.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Mar 26, 2018 in Hipchat Data Center

Migration of Hipchat server to Data Center - a retrospective

Background While our Hipchat server environment was reliable and performing well, as a significant and growing part of our business, the need to leverage the benefits of Hipchat Data Center&nbs...

460 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you