You didn't say whether you're a HipChat admin. If you're not, it's possible that your HipChat admin is only allowing admins to create rooms. If that's the case, you won't see the Create a room link below the rooms and the Create New Room menu item under the ... menu will be grayed out.
I just installed HipChat on my phone and am on the web client now. I see no option to create a room. There is no sidebar nor a "..." menu. Can you explain in more detail, please, how to create a room? Thanks!
EDIT: I now found a link to the WebApp under "Home". So this is where I'd need to go? Oh yes, after a couple of attempts, the app actually opened and I was able to create a room.
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