Sounds like an email relay host hasn't been setup on your HipChat Server.
And if your admin can't login to the web UI the same can be configured at the HCS command line: hipchat email
No. that is not the case. The email relay works just fine.
I am effectively locked out of my HipChat server.
When I change the email address, do I also need to reset the password? How do I do that? Is there a problem with resetting HipChat passwords if the accounts were provisioned via Crowd?
We have already attempted the "hipchat service --firstname.lastname@example.org" command to reset the default administrator password. This did not work.
This command is different than the "hipchat email --reset-owner=" command you offered, so we can try again.
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