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Can't login to HipChat client on my Mac


I have been able to login to HipChat client on my Mac forever but just today when I tried to login again I got the following error: 

Confirm account access

Please correct the error below.

  • Named OAuthClient not found: com.atlassian.hipchat.osx-clients

Unknown will be given limited access to your HipChat group and rooms and will be able to perform the following on your behalf:

  • Administer Room - Perform room administrative tasks
  • Manage Rooms - Create, update, and remove rooms
  • Send Message - Send private one-on-one messages
  • View Group - View users, rooms, and other group information
  • View Messages - View messages from chat rooms and private chats you have access to
  • View Room - View room information and participants, but not history

 I have tried to login to the web version of HipChat and it works fine. I am also on the iOS version and login just fine. 


Please advise. 

Thank you

1 answer

1 accepted

0 votes
Answer accepted
David Maye Atlassian Team Mar 15, 2016

Hi Esfandiar,

We had an outage today which has cleared as of 5:30pm CST (you can check out the status page here: If you're still having the issue, please contact HipChat support:

HipChat Server Support Engineer | Atlassian

Hi David

Thank you for the confirmation. I found out about the outage from a few other posts and users on HipChat. 

I appreciate the link you provided. I will be checking the status page before posting anything in the future :smile: 


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