Can't find any room or people.

Its giving me this message: “We couldn’t find that room. It may have been deleted or you may have the wrong ID


Also, people can't add me in any room. I can't see them as well. Probably because the Organization listed on the top left side is different from theirs

1 answer

0 votes

Hi, Cathryn!

Since the organization on the top left side is different, could you please check whether you're logged in to the correct Hipchat instance? The Hipchat client allows you to join more than one instance, which could be leading to confusion.

Please try choosing the "Log in to another team" option on the "File" menu of the client to access the same instance your colleagues are on.

Hope that helps!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

26,310 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you