Can't connect to AWS hosted HipChat server with any app.

I just set up a HipChat AMI on AWS and everything is working fine in the web GUI. I can connect over SSL to the correct hostname, add external directories, configure SAML, ect. It all works correctly.

However, I cannot connect via any application. The webapp fails to load. Same with any of the desktop apps.

All I get is a "We timed out while loading HipChat" error with the option to reload. However, that does not work.

Any help would be great!


1 answer

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Hi Brian,

This behaviour looks very similar to the one described in our KB article 'HipChat clients unable to connect to HipChat Server: Couldn't load HipChat'
Could you have a look ?

It is quite possible the FQDN (full qualified domain) is not set correctly in one or more of the config files.

Best Regards,


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