It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't connect to AWS hosted HipChat server with any app.

I just set up a HipChat AMI on AWS and everything is working fine in the web GUI. I can connect over SSL to the correct hostname, add external directories, configure SAML, ect. It all works correctly.

However, I cannot connect via any application. The webapp fails to load. Same with any of the desktop apps.

All I get is a "We timed out while loading HipChat" error with the option to reload. However, that does not work.

Any help would be great!

 

1 answer

0 votes
ryans Atlassian Team Nov 29, 2017

Hi Brian,

This behaviour looks very similar to the one described in our KB article 'HipChat clients unable to connect to HipChat Server: Couldn't load HipChat'
- https://confluence.atlassian.com/hipchatkb/hipchat-clients-unable-to-connect-to-hipchat-server-couldn-t-load-hipchat-861013212.html
Could you have a look ?

It is quite possible the FQDN (full qualified domain) is not set correctly in one or more of the config files.

Best Regards,

Ryans

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,209 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you