Can't accept HipChat invitation because I already have an account

A colleague sent me an invitation to join a chat on HipChat. However, the link sends me to a sign up page, where of course it reports I already have an account, and the page doesn't offer me any alternatives.  Does my colleague need to send me a different link?  Or is there something else I need to do?

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Hi @Bryan Hanson
try to use the password recovery function.

There isn't one.  This is what I see:

 

problem.png

I reset my password.  I still can't use the invitation to get connected.  What should I try next?  Is it normal to have this much trouble getting into a team/chat?

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I had to create a new account under a different e-mail in order to proceed.  This is a flaw in the invite process.

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