Assuming that they are having a direct 1-1 message (and not chatting in a public/private room), nobody but those two people will ever see the message history. If you're in HipChat Cloud, even administrators will not be able to pull the history up in an export.
Administrators of HipChat Server have the capability of retrieving 1-1 messages, but it's not as simple as just going and looking at history in the web interface.
Hope that helps!
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs