Assuming that they are having a direct 1-1 message (and not chatting in a public/private room), nobody but those two people will ever see the message history. If you're in HipChat Cloud, even administrators will not be able to pull the history up in an export.
Administrators of HipChat Server have the capability of retrieving 1-1 messages, but it's not as simple as just going and looking at history in the web interface.
Hope that helps!
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...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...
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