Assuming that they are having a direct 1-1 message (and not chatting in a public/private room), nobody but those two people will ever see the message history. If you're in HipChat Cloud, even administrators will not be able to pull the history up in an export.
Administrators of HipChat Server have the capability of retrieving 1-1 messages, but it's not as simple as just going and looking at history in the web interface.
Hope that helps!
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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