Can i migrate existing data to a hosted hipchat?



Firstly - hichat has transformed how we communicate in the office. Group/project related rooms are so useful.

Also being able to link to Trello and Bitbucket - AMAZING.

We want to start paying for it, so we get the full benefits of chat history etc and are currently weighing up our options.

If we self host, can we migrate our current HipChat account to it? So any current chat logs and rooms are moved across?

Also, with a self hosted setup can I still use the android app?

Thanks in advance smile

1 answer

0 vote
Daniel Eads Community Champion Mar 02, 2016

Hi Olly,


See for information on exporting data from Cloud and importing to Server. It's possible, but Support will need to assist you.

If you self-host, you can still use iOS and Android apps! Setup of the app just takes an extra step. See this page for the full documentation, but here are the steps:

  1. Start the HipChat app.
  2. On the Login Screen, tap .
  3. Tap HipChat Server.
  4. Enter the fully qualified domain name of the HipChat Server. (For example,
  5. If HipChat Server is using a signed SSL certificate, select the Require certificate validation check box. (To find out whether this is required, check with your HipChat Server admin.)
  6. Tap OK, then sign in.

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

456 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot