Hi there, Kristin.
By default, there is no direct way for you to grab this information from the web interface / client. Nevertheless, you can obtain the chat history between 2 users by reaching out to the HipChat Cloud team for further assistance on this as mentioned in the previous posts:
Let me know if you need any help with creating a support ticket and I will be happy to assist. Thanks.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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