Deleted a HipChat account and another HipChat user can no longer see chat history with the deleted user. Is there a way to get that chat history from Atlassian in some format?
Answered my own question - Not optimal, but a Group Admin can restore a deleted user and active users that had previous conversations with the deleted user can then open a new chat - and the history shows up - this is all if you have your history set to "Store all history".
Hi @Jeison Spaniol,
Should this work for companies with accounts that have custom URL's? When I browse to www.<mycompanyname>.hipchat.com/people I don't see the deleted user listed (which makes sense). If I search the users name in the "search history" box in the upper right corner of the screen, the only results I see are past mentions of this user in rooms.
Nowhere am I able to find a record of our 1-1 conversations.
We changed this a while back, actually - deleted users don't show up anymore on /people. Instead, try searching for the history at https://www.<yourcompanyname>.hipchat.com/search (you should be able to select deleted users from the dropdown menu). Hope it helps!
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...able to use the clients After a bunch of testing (rooms, memberships, check for private message history, and most importantly - the custom emoticons!) nearly everything was looking as we needed, however...
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