Deleted a HipChat account and another HipChat user can no longer see chat history with the deleted user. Is there a way to get that chat history from Atlassian in some format?
Answered my own question - Not optimal, but a Group Admin can restore a deleted user and active users that had previous conversations with the deleted user can then open a new chat - and the history shows up - this is all if you have your history set to "Store all history".
Hi @Jeison Spaniol,
Should this work for companies with accounts that have custom URL's? When I browse to www.<mycompanyname>.hipchat.com/people I don't see the deleted user listed (which makes sense). If I search the users name in the "search history" box in the upper right corner of the screen, the only results I see are past mentions of this user in rooms.
Nowhere am I able to find a record of our 1-1 conversations.
We changed this a while back, actually - deleted users don't show up anymore on /people. Instead, try searching for the history at https://www.<yourcompanyname>.hipchat.com/search (you should be able to select deleted users from the dropdown menu). Hope it helps!
Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...
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