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Bulk Change to HipChat users email

Due to an acquisition I need to change all of the email address on HipChat to match our new owners domain.  It appears that I need to instruct my users to change their own emails through their Atlassian account profiles.  Most of the users are not even aware that they have an Atlassian account and I am looking for away to change them in bulk without requiring them to be involved.

1 answer

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crivers Atlassian Team Oct 21, 2016

Unfortunately, since the accounts are managed through the Atlassian account system, there's no way to perform a mass update of emails from HipChat. Additionally, changing email addresses requires re-confirmation of the email itself (as well as a check to avoid two accounts having the same email address). In order to update emails, users would have to go to and update the email themselves.

We hope to improve this experience as we add better support for centralized directory services, but for now the best bet is probably to have users update emails on an individual basis.

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