Bluejeans-plugin for Hipchat onPremise not working

We're running HipChat in a onPremise installation (Atlassian HipChat 1.3 build 1.3.7 (2015.11.18.233457)). As described in installation, i could install the plugin and in my channel i can read "The Blue Jeans add-on has been installed in this room". However, i can't now click the "Meet now on bluejeans-button" as shown in this screenshot because the button is not there. It still looks like this:

image2016-3-16 14:36:11.png

What can i do? Which logs do you want to see?

3 answers

1 vote

Hi Kim,

your version of the HipChat Server does not support some of the functionality. We are releasing the new version pretty soon which will have the new features.

Meanwhile you should still be able to use the "slash commands"  but it looks like it doesn't work either. I have contacted the author of the add-on. He should chime in here.

We have the same problem.

We are now on version 1.3.9. The plugin still is not working. Are there any news on the new version

That is really good news, but then again: why does it say its compatible with 1.3.7? Does compatibility just mean it doesn't break HipChat if installed? 😉

As far as I understand it is compatible with 1.3.9 but has limited functionality. No visual elements only slash commands to interact with the add-on.

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

470 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot